Below are some common issues we've seen with technology for elementary students. Click on any of these questions to see information on how to fix the problem.

I can't log in to Canvas

First things first: make sure you're going to the correct site to log in. You should go to

canvas.bishopmac.com

You'll be presented with a Microsoft login box unless you're already logged in, at which point you'll go straight to your Canvas dashboard. Your login information is an email address and password.

Your email address is usually your last name, first initial, two digit HS graduation year @bmcss.org (i.e. lastnamef29@bmcss.org)

If you do not have your login information, email Mr. Langelett at slangelett@bmcss.org

I can't access Google Classroom activities or Google Drive documents

The Google family of websites (Google, Youtube, Google Classroom, among others) are pretty unique because they will allow you to be signed into multiple accounts at the same time. This is usually what causes problems with accessing Google activities in Canvas.

Because this is a pretty common problem, we have a guide on how to log out of all Google accounts and "start over" to be able to access Google activities in Canvas.

Link Google Account in Canvas

NOTE: If you follow the above guide and you receive a "Request Access" message in Canvas, go back to http://classroom.google.com and use your school email address and password to log in, then return to Canvas and refresh the page.

I can't install other programs on my Windows laptop and I see a message about Windows S Mode

Windows S Mode was a nice concept, but in actual practice it will prevent you from installing most other software on your laptop. We've put together a guide for Mac students to be able to switch Windows out of S Mode so they can install other software.

Guide for switching out of Windows S Mode

I need to set up a parent account in Canvas to make it easier for me to keep track of everyone's assignments.

We have a guide for that! Please follow it carefully...you'll need the login information for any students you are adding to your parent account. Also note that the login link for parents is

canvas.bishopmac.com/login/canvas

which is different from the login link for students (see the section on logging into Canvas above). The guide for setting up a parent account is here:

Parent Account Setup Guide

I need to take a screenshot

If you need to get a screenshot to send your teacher to show them what you're seeing, there is a process to copy a picture of your screen so that you can paste it into an email or other document:
  1. You might have a "Print Screen" button on your keyboard. This could be abbreviated PrtScr or PrtSc. If you have this button, press it and a copy of your screen is copied to the clipboard, which means it is ready for you to paste somewhere. On a Macbook, you probably don't have that button. However, if you hold Contol, Command, Shift, and press the number 3 key, it does the same thing.
    If you're running Windows 10, you can also hold the Windows key, Shift, and press S and you'll have the option to "draw" a rectangular area on the screen to copy.

  2. Once you've "copied" your screen, you can paste it into an email or other program as you normally would (Ctrl + V or on a Macbook Command + V)